FAQ

      1. Q1: Can the product viewing record be cleared manually?
      Users can manually clear personal product browsing records through the personal setting page of the platform. The cleared records will not be retained in the system conventionally, and users can manage personal viewing data independently as needed.
      2. Q2: How does the platform ensure the authenticity of product display content?
      The platform strictly checks all online product display content, and conducts regular screening and verification of product descriptions, functional introductions and other core content. We will endeavor to eliminate false or misleading content and maintain authentic and objective product display information.
      3. Q3: Is it allowed to repeatedly consult the same product-related question?
      The platform supports users to repeatedly consult product-related questions. For repeated consulting content, the service team will still provide patient and detailed reply services to fully meet users' information inquiry needs.
      4. Q4: What should I do if I miss the product message reminder?
      If you miss the platform's product related message reminders, you can check the historical message records in the personal message center. The system will retain valid historical messages for a certain period of time for users to query and review.
      5. Q5: Will product functional attributes be adjusted accordingly?
      Partial product functional attributes may be optimized and adjusted according to universal user experience and usage demands. The platform will try its best to maintain the stability of core functions and remind users of obvious attribute changes through appropriate ways.